Shipping & Customs
How we ship
- Every TENSA ships from Valencia, Spain, once it is assembled, tested and paid in full.
- Carriers: DHL, UPS or FedEx express, door to door, whichever is best for your country.
- Insured for the full value, with tracking. A signature is required on delivery.
- You get the tracking number by email as soon as the label is created.
Cost
Shipping is quoted individually, because it depends on the destination and on the options you chose (for example, the hard case). It is invoiced separately once your unit is assembled and tested. It is calculated at the carrier's current rate for your address (DHL, UPS or FedEx).
Customs and import duties
- Within the EU there is no customs clearance and nothing more to pay on delivery.
- Outside the EU (for example, the UK, Switzerland, the USA): we invoice without Spanish VAT and ship as an export. You are the importer: import VAT, duties and the carrier's clearance fee in your country are charged on delivery and are not included in our price. Please check the rules of your country before ordering. If you need specific details on the commercial invoice (for example, a company as importer or a tariff code), tell us before shipping.
- If a shipment is refused at delivery, or not collected, the return shipping and any charges are deducted from the refund.
Receiving your TENSA
- Check the box in front of the courier if you can. If it is visibly damaged, note this on the delivery receipt or refuse the shipment.
- Report any transport damage to [email protected] within 7 days with photos of the box and the unit. We handle the claim with the carrier and repair or replace the unit; you do not have to deal with the carrier yourself.
- Keep the original box. It is the safest way to ship your TENSA to a gig or to us for service.
Last updated: 19 October 2026